Vox Service & Customer Care Is Atrocious - Please read this before venturing with them?

I have never encountered a more *********** company. Vox and its employees have no diligence or pride in their work. This has been by far, the worst experience ever!!! Please save yourselves the hassle of dealing with these guys and rather try Cool Ideas instead and their turnaround times and communication is seamless and informative.

They wasted my time for almost 2 months waiting for them to process an order to connect my FTTH. I was forced to waste my time and resources trying to following on my order at every point of their process.

I had to send and email and call for my RICA documents to be checked to allow my application to be reviewed.

After that, I had to call again to have a consultant review my application. I needed to call them to find out what the progress was on my application review, only to find out that Vox had not submitted my application to Vumatel from Vox's side.

When i spoke to a consultant by the name of Michelleen he blamed Vumatel for not having received the order from Vox when no order had been found on Vumatel's system for my request, which I can only imagine should have been Vox's responsibility to ensure that the order was received by Vumatel after Vox had done their necessary checks.

The consultant then advised that the order was escalated to Vumatel and Vox's Communication Manager to provide an update on the progress of my order and turnaround times, which never happened. More than 14 days later, and there was still no response from Vox or their Communication Manager - My reference was VOX***5-TI.

I then placed an order with another ISP, who has been unable to complete my order due to the a pending order on Vumatel's side which was well overdue. After sending through an order cancellation to *** & ***, I had no response from them more than 7 days from sending the request. This forced me to waste more time and resources for Vox to cancel my order for ***..

I really hope that sharing this experience and advice saves someone else the pain of having to deal with these guys. Its not worth the time and effort.