GvdB
Gerhard van den Berg
1 reviews | Active since Sept 2012
10 Jan 2024, 15:43
Vox service
At the beginning of December the fibre was not working for 8 days At the end of December 2023 it was off for more than 7 days. Tickets were locked. On the 4 January a ticket was locked that the fibre is not working again. I went on leave and on my arrival on the 10 January nothing has been done to resoved the matter. On this stage I am paying for a service that is not working. It is costing me exstra as I need to buy data .
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Replies (2)
Vox Telecom's replyOfficial
10 Jan 2024, 16:54Good day Gerhard
Thank you for your review
Kindly note that the original fault logged 4/Jan/2024 is still open on the reference VOX***1
The Support team will follow up with the Network Provider,Vodacom ***-823709 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault logged 4/Jan/2024 is still open on the reference VOX***1
The Support team will follow up with the Network Provider,Vodacom ***-823709 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply10 Jan 2024, 16:54
Official
Good day Gerhard
Thank you for your review
Kindly note that the original fault logged 4/Jan/2024 is still open on the reference VOX***1
The Support team will follow up with the Network Provider,Vodacom ***-823709 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault logged 4/Jan/2024 is still open on the reference VOX***1
The Support team will follow up with the Network Provider,Vodacom ***-823709 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
17 Jan 2024, 09:06Good day, Gerhard
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2024, 09:06
Official
Good day, Gerhard
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox