MA
Mohamed A
1 reviews | Active since Nov 2013
12 Jan 2026, 14:07
Vox - ******* Service
Horrible service from sales through to finding out about FTTH.
Reccommend staying away from VOX and the useless bunch of service agents. Also impossible to get throught o any managers at this company.
Unfortunately, it feels like you talking to a call centre
They will take an order and after a while, they will cancel the order eventhough there Fibre installer (Openserve) confirmed site being live. No discussion, just an SMS notification
Don't get me wrong Openserve is just as useless.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Jan 2026, 15:27Good day, Mohamed F
Thank you for your review.
Kindly note that the details of this query have been sent to the Project Management team to investigate and assist with the resolution.
The Project management team is attending, The latest update on the ticket ONT was removed by previous occupant and a new install will need to be done,
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query have been sent to the Project Management team to investigate and assist with the resolution.
The Project management team is attending, The latest update on the ticket ONT was removed by previous occupant and a new install will need to be done,
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Jan 2026, 15:27
Official
Good day, Mohamed F
Thank you for your review.
Kindly note that the details of this query have been sent to the Project Management team to investigate and assist with the resolution.
The Project management team is attending, The latest update on the ticket ONT was removed by previous occupant and a new install will need to be done,
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query have been sent to the Project Management team to investigate and assist with the resolution.
The Project management team is attending, The latest update on the ticket ONT was removed by previous occupant and a new install will need to be done,
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Jan 2026, 13:44Good day, Mohamed F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact.
We have received confirmation that the ONT has been installed, but there is currently a cabling fault, This was referred back to Openserve’s cabling team.
The Project management team will remain in direct contact with you until resolution is confirmed.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact.
We have received confirmation that the ONT has been installed, but there is currently a cabling fault, This was referred back to Openserve’s cabling team.
The Project management team will remain in direct contact with you until resolution is confirmed.
Regards
Vox
Vox Telecom's reply15 Jan 2026, 13:44
Official
Good day, Mohamed F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact.
We have received confirmation that the ONT has been installed, but there is currently a cabling fault, This was referred back to Openserve’s cabling team.
The Project management team will remain in direct contact with you until resolution is confirmed.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact.
We have received confirmation that the ONT has been installed, but there is currently a cabling fault, This was referred back to Openserve’s cabling team.
The Project management team will remain in direct contact with you until resolution is confirmed.
Regards
Vox
MA
Mohamed A's updateReviewer Update
16 Jan 2026, 11:19After my Hello Peter Review/Complaint, I found that action by Vox was teken very swiftly. I take my hat off to Jani Maritz for acting swiftly, keeping me updated and the professional manner in which she handled the complaint.
Moosa McKenzie from Openserve was also excellent at getting things sorted out and is still busy sorting out.
I am still not connected to fibre and this is due to an underground cable fault which is being worked on and hopefully will be resolved by Openserve soonest.
Things that should not have happened:
Myself being frustrated as a client at having to constantly call into Vox and not get anywhere until such time as a Hello Peter Review. Yes, Jani has made good but I am not sure that I would have had a different outcome, had I to repeat this application process. Furthermore, I had to request an interim LTE solution that could have been offered to me, whilst the matter was being resolved.
Moosa McKenzie from Openserve was also excellent at getting things sorted out and is still busy sorting out.
I am still not connected to fibre and this is due to an underground cable fault which is being worked on and hopefully will be resolved by Openserve soonest.
Things that should not have happened:
Myself being frustrated as a client at having to constantly call into Vox and not get anywhere until such time as a Hello Peter Review. Yes, Jani has made good but I am not sure that I would have had a different outcome, had I to repeat this application process. Furthermore, I had to request an interim LTE solution that could have been offered to me, whilst the matter was being resolved.
MA
Mohamed A's update16 Jan 2026, 11:19
Reviewer Update
After my Hello Peter Review/Complaint, I found that action by Vox was teken very swiftly. I take my hat off to Jani Maritz for acting swiftly, keeping me updated and the professional manner in which she handled the complaint.
Moosa McKenzie from Openserve was also excellent at getting things sorted out and is still busy sorting out.
I am still not connected to fibre and this is due to an underground cable fault which is being worked on and hopefully will be resolved by Openserve soonest.
Things that should not have happened:
Myself being frustrated as a client at having to constantly call into Vox and not get anywhere until such time as a Hello Peter Review. Yes, Jani has made good but I am not sure that I would have had a different outcome, had I to repeat this application process. Furthermore, I had to request an interim LTE solution that could have been offered to me, whilst the matter was being resolved.
Moosa McKenzie from Openserve was also excellent at getting things sorted out and is still busy sorting out.
I am still not connected to fibre and this is due to an underground cable fault which is being worked on and hopefully will be resolved by Openserve soonest.
Things that should not have happened:
Myself being frustrated as a client at having to constantly call into Vox and not get anywhere until such time as a Hello Peter Review. Yes, Jani has made good but I am not sure that I would have had a different outcome, had I to repeat this application process. Furthermore, I had to request an interim LTE solution that could have been offered to me, whilst the matter was being resolved.