VOX SERVICE ATROCIOUS

Since Dec 2024 our Fibre supply by Vox has not been functional. Wifi works for 5 minutes and then drops, then turns on and then drops. From the 14 of January until today (11 March) I have made 28 calls to various departments and spent 7 hours and 14 minutes on those calls. There have been 3 site visits by technicians to look at the shoddy installation that has resulted in broken wires. Thus far all I have received are bills to fix their own poor workmanship and a suspension of my line due to me not paying. I have begged that Vox not charge me for a broken service and come fix the lines properly so that I have reliable internet. But nothing. One department cannot communicate with another which results in horrific frustration when things are needing to be sorted out. Technicians are not technically up to scratch and as for the call centre technical department I have had to deal with some people who are clueless. The service has been shocking, not a manager has bothered to call and the shocker is that you are unable to contact managers yourself as they are protected by some ridiculous policy that apparently applies to all service providers. Interesting that all service providers have the same policy. Is that not ********* somehow??? A reply to a logged ticket takes up to 72 hours to respond to if you are lucky enough to get one. In 72 hours I could walk 450km!!! Trying to run a business and have two matriculants needing to study and research online has been seriously problematic. It is absolutely disgusting and I would not touch this company with a bargepole. Certain call centre responses have been outright condescending and dismissive of the struggles I am having. Others have simply fobbed me off with statements like" oh I understand your frustration'. Only to do absolutely nothing to help. Just terrible in every way.