VOX Service and Customer Satisfaction is appalling

I was moving premises and wanted to move with VOX to my new address.

Was advised by VOX and DSL that I complete a MOVE form so that I can keep my account and I won't be charged any cancellation fee as I am staying with VOX.

After placing my order for the MOVE, i was then called and advised that I will need to complete a cancellation form because of the MOVE as it's process to deactivate the one line to move to the next line, and still nothing about the cancellation fee.

Then I get told that I have to pay a cancellation fee of over R2700.00 and now that I want to retract the cancellation notice and have my new and old account active for both addresses, I get told that once it has been captured VOX cannot reverse the cancellation.

Dealing with mutiple people from VOX has been a nightmare and now I have to bear the costs.

Is there anyone from VOX that can assist with this matter in reversing the cancellation notice so that the matter gets resolved with no cancellation fee to be paid.