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Janeline Noble-Hite

1 reviews | Active since Jan 2019

02 Jan 2022, 16:43

Vox Service a Disgrace!!!

Worst internet service ever. On Thursday the 30th our WiFi went off I called immediately as we called the line dropped immediately. I called me again the next day and the lady promised me that the technicians work the be weekend they will get to us it's the 2cnd already and we still sitting without any WiFi! we paid Vox R700 already on the 22cnd they received their full payment early but now we have to buy data out of our own pocket. We were told of wexwant a technician to come out we need to pay can you believe how pathetic this sounds...you pay your WiFi on time but yet nobody will reimburse you for the data you are buying ! They just don't care, they do you a favour do you must wait no standby staff nothing. The only reason why we on vox is because it's the only WiFi fibre that's allowed here but I tell you now people it's a disgrage, the service is appalling!

0
Replies (6)
Vox Telecom
Vox Telecom's reply02 Jan 2022, 17:23
Official
Good day  Pintar , 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JN
Janeline Noble-Hite's update02 Jan 2022, 18:47
Reviewer Update
You've been telling me this since Friday, no I am the one losing out on 2 maybe Monday will be 3 days of work depending on Vox when vox decide to come and fix our fibre! I can tell you now I am not paying anything and I want a refund for these days I was without me WiFi! This is unacceptable I don't want to hear any more excuses! We need to be home waiting on you guys to call...we need to be home an entire day because vox MIGHT call or DECIDE to come! This is Pathetic! I don't want to hear anything I want my fibre on immediately! I want my 3 days refunded because I had to buy everyone data in my house because Vox is negligent be and does not take be ownership!
Vox Telecom
Vox Telecom's reply02 Jan 2022, 19:18
Official
Good day Pintar, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
JN
Janeline Noble-Hite's update03 Jan 2022, 08:44
Reviewer Update
It's day 4 today that I've been without WiFi! I have been told that Vox will be in touch 1st thing Monday morning and that my case will be treated as a matter of urgency but still nobody has contacted me to advise that they on their way...not only am I spending additional money on WiFi, I also have to buy airtime to chase vox as it has become my part time job chasing them to resolve my technical problem with my fibre! This is unbelievable... I've been without WiFi without since the 30th of December 2021 And Vox does not seem to give a damn!
Vox Telecom
Vox Telecom's reply03 Jan 2022, 09:34
Official
Good day  Pintar P, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 

Vox 
JN
Janeline Noble-Hite's update03 Jan 2022, 11:17
Reviewer Update
Thank you Dominic Isaacs @ Vox for resolving our long lasting query within a short space of time! We were informed incorrectly about the call out policy but now you have clearified everything. Also a big thanks to Neewest @ Vox for being patient with me and providing exceptional service and calling back when my airtime was exhausted. It's sad that a person has to involve hello Peter platform to resolve queries..