SE
Steven E
1 reviews | Active since May 2019
31 Mar 2022, 07:22
VOX Service
I would like to say after months of complaining about poor internet Line speed and payments done with no service Vox has pulled threw . My line speed now is what I am paying for and the kept half there promise . I hope Vox would honor the rest of there promise. The told me that they would look into refunding me or crediting me for the 2 months that my line speed was below half the speed that I was paying for . Come on VOX make me a happy client again honor your promise and i would certainly recommend VOX again and you will have a happy client for future business
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 Mar 2022, 09:29 Good day Steve E,
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2022, 09:29
Official
Good day Steve E,
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your query has been sent to the Customer Service team assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Apr 2022, 11:20Good day Steve E,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the customer service Department has sent correspondence to you pertaining to your credit query and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the customer service Department has sent correspondence to you pertaining to your credit query and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2022, 11:20
Official
Good day Steve E,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the customer service Department has sent correspondence to you pertaining to your credit query and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the customer service Department has sent correspondence to you pertaining to your credit query and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox