QF
Quintas F
1 reviews | Active since Dec 2014
03 Jun 2021, 20:50
Vox ****, force you to cancel and reapply when moving.
I cannot understand why if I want to move that I need to cancel my fibre account, pay for a month I can't use as I would have moved and then pay again for the same month when signing up again with the same ISP. All I wanted to do was move my address for my fibre. If this is how Vox does bussines then I'm not interested in signing up with them again. I was under the impression that a "month to month" meant you pay for the month you use, if you don't want it you don't pay....so false advertising. If I knew that I would not have agreed to the contract. You won't keep customers by cheating them like this.
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Replies (2)
Vox Telecom's replyOfficial
03 Jun 2021, 21:30Good day, Quintas F
Thank you for your post.
Kindly note that we have asked that the Sales Management team contact you to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have asked that the Sales Management team contact you to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2021, 21:30
Official
Good day, Quintas F
Thank you for your post.
Kindly note that we have asked that the Sales Management team contact you to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have asked that the Sales Management team contact you to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jun 2021, 16:27Good day, Quintas F
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team has been in contact with you regarding the complaint.
Fibre to the Home services are premises dependent and cannot be moved from one premises to another. Therefore, in the event of relocating premises, a cancellation of the original premises and re-application of the new premises is required.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team has been in contact with you regarding the complaint.
Fibre to the Home services are premises dependent and cannot be moved from one premises to another. Therefore, in the event of relocating premises, a cancellation of the original premises and re-application of the new premises is required.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2021, 16:27
Official
Good day, Quintas F
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team has been in contact with you regarding the complaint.
Fibre to the Home services are premises dependent and cannot be moved from one premises to another. Therefore, in the event of relocating premises, a cancellation of the original premises and re-application of the new premises is required.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Sales Management team has been in contact with you regarding the complaint.
Fibre to the Home services are premises dependent and cannot be moved from one premises to another. Therefore, in the event of relocating premises, a cancellation of the original premises and re-application of the new premises is required.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox