LN
Lulu N

1 reviews | Active since Sept 2019

19 Jun 2021, 02:33

Vox ****

I recently started using Vox services and I regret signing anything with them already. I was not informed of pro rata fees that are triple my agreed monthly installment and after days of trying to get someone to assist me I was directed to a lady by the name of Tara. She practically told me that this is what I signed up for and in order to get out of the contract I would need to pay an upfront fee of approx R4k. When I asked her if I had signed into a **** she asked me what do I want her to do about it. I asked to speak to her senior and she informed that she will get her to contact me by Friday the 21st May 2021 and still nothing. Saida did not bother to call me back and simingly nobody is bothered by the poor customer service.... I can't wait to get out of this contract?

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Replies (2)
Vox Telecom
Vox Telecom's reply19 Jun 2021, 08:32
Official
Good day Lulu

Thank you for your post. 

Kindly note that your query has been escalated to the relevant department for assistance and further feedback will follow

Kind regards
Vox Telecom
Vox Telecom's reply22 Jun 2021, 12:01
Official
  Good day, Lulu S 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance and Sales Management team has made contact and assisted with the billing dispute. 
 
 Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox