LR
Lliam R
1 reviews | Active since Nov 2017
26 Mar 2025, 20:02
VOX Satellite service DISMAL
Vox Satellite service is a joke. For the last 6 months we've had upload speeds that are 1/10th of what we are paying for. I have processed numerous tickets - ALL processed as COMPLETE without any actions, and spoken to numerous technicians, given the run around. I am now looking to find a better supplier that can provide a better service.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
26 Mar 2025, 20:32Good day, Lliam!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's reply26 Mar 2025, 20:32
Official
Good day, Lliam!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
LR
Lliam R's updateReviewer Update
27 Mar 2025, 20:23Still no assistance to our problem. Speeds are still dismal. Tickets still get market as complete when they haven't been dealt with.
LR
Lliam R's update27 Mar 2025, 20:23
Reviewer Update
Still no assistance to our problem. Speeds are still dismal. Tickets still get market as complete when they haven't been dealt with.
Vox Telecom's replyOfficial
27 Mar 2025, 20:35Good day Lliam,
Thank you for your feedback.
We have added it to the existing escalation.
Further feedback will be provided soonest.
Kind regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation.
Further feedback will be provided soonest.
Kind regards,
Vox
Vox Telecom's reply27 Mar 2025, 20:35
Official
Good day Lliam,
Thank you for your feedback.
We have added it to the existing escalation.
Further feedback will be provided soonest.
Kind regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation.
Further feedback will be provided soonest.
Kind regards,
Vox
LR
Lliam R's updateReviewer Update
04 Apr 2025, 15:55Hey Vox, I am requesting a technician come to site to resolve as we are not able to solve this remotely...
I am not getting any responses from George or Escalations Department?
Regards,
Lliam
I am not getting any responses from George or Escalations Department?
Regards,
Lliam
LR
Lliam R's update04 Apr 2025, 15:55
Reviewer Update
Hey Vox, I am requesting a technician come to site to resolve as we are not able to solve this remotely...
I am not getting any responses from George or Escalations Department?
Regards,
Lliam
I am not getting any responses from George or Escalations Department?
Regards,
Lliam
Vox Telecom's replyOfficial
09 Apr 2025, 11:20Good day Lliam
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the onsite support team assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the onsite support team assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2025, 11:20
Official
Good day Lliam
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the onsite support team assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the onsite support team assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
LR
Lliam R's updateReviewer Update
22 Apr 2025, 13:15Engineers were on site. picked the point up best they could, and checked through everything as best they could. Engineer says this needs to be escalated to EutelSat. Please advise URGENTLY.
LR
Lliam R's update22 Apr 2025, 13:15
Reviewer Update
Engineers were on site. picked the point up best they could, and checked through everything as best they could. Engineer says this needs to be escalated to EutelSat. Please advise URGENTLY.
LR
Lliam R's updateReviewer Update
24 Apr 2025, 08:49Unable to help, Unable to escallate to Eutelsat.
I have canceled my service with Vox after 6 months of wasting my time!
I have canceled my service with Vox after 6 months of wasting my time!
LR
Lliam R's update24 Apr 2025, 08:49
Reviewer Update
Unable to help, Unable to escallate to Eutelsat.
I have canceled my service with Vox after 6 months of wasting my time!
I have canceled my service with Vox after 6 months of wasting my time!