VOX Satellite account ***, and by paying the R348.05 reconnection fee!

Due to a technical problem with my Satellite dish, I was coerced to pay R348.05, to reconnect me within 10 minutes. An *********** agent on the call line said I had used all my data! Meanwhile the dish had been moved. Technical ticket (VOX***7) was issued. This took a call to Hellopeter after waiting 4 full days without a VOX service! Thanks Hellopeter for that one! However, I was told to submit claim for a refund by email to the VOX accounts dept. Which I duly did, with no response. After endless phone calls and "hanging on" for a manager to approve the refund, I received a watts app message on the 20th March 2025, that it was refunded! Now it starts all over again, bullying, service will be disconnected if I dont immediately pay the R348.05. PETER PLEASE HELP ME? Im at my wits end with this gross incompetence! In the corporate world this known as working in silos!