VOX SALES AND ACTIVATION SERVICE

We have accepted a quote from Vox on 30 June already - up until to today, which is 10 days later no engineer has contacted us yet to activate our line yet( fibre installation was complete more than a year ago by previous tenants). First of all the sales agent was on sick leave for a week without any out of office email. We then called and called without anyone being able to help us. Only on 09 July did a lady by the name of Michelle help us by telling us they need an object number from Vumatel. Then the whole process was basically completed in a day. However, we are still waiting for Wifi router to be installed and activated even though it shows on the Vox App that our line is active. I wonder if we will be paying for the days we are not able to use the fibre/date. The deals might be good but the service is terrible!!! I wonder how it is going to go once the fibre is up and running and we encounter a problem.. I will start praying so long. I keep on calling the sales agent and now he is not answering his phone anymore either.. In the meantime I am working from home and have no internet connection so have to use my phone. Thanks Vox...