VOX *****S YOUR MONEY!!!!!!

Item: Vox Telecom
Rating: 1
Author: Lyrene M

Absolutely shocking service provider! Stay away!!! My Fibre is active from 1 Aug. Today is the 3rd. Ihphobed them 6 times. I emailed. And they just say sorry I now need to pay for someone to move my router or pay for a extender. My range is only 4 meters. I can't use my TV. I can't use my laptop or my phone. Could the people who installed it not have advised me where to put this router? Now I need to pay MORE just to get a service that I'm not getting anyway! VOX *****S YOUR MONEY!!! STAY AWAY!!!!!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

03 Aug 2023, 17:37

Good day Lyrene M

Thank you for your post.

Kindly note that the details of your complaint has been sent to technical team for assistance.

We will contact you directly to assist with the complaint.

Kind Regards,
Vox

Vox Telecom's reply03 Aug 2023, 17:37

Official

Vox Telecom's replyOfficial

11 Aug 2023, 08:30

Good day, Lyrene M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our onsite support team that extenders has been recommended.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply11 Aug 2023, 08:30

Official