Vox Router Set to Sleep Mode, WiFi Inactive

Item: Vox Telecom
Rating: 1
Author: Masingita M

I have been with Vox for hours now, across three different apartments and each time I move I face issues with the Router being set to sleep mode or whatever setting that disables connection when my home devices are idle.

I have been calling for the past 2 months to have the issue resolved but no one is able to assist. I am continuously missing calls and communication because the WiFi is inactive when my devices are idle. Please can someone help me.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

25 Apr 2026, 09:02

Good day Masingita M,

Thank you for your enquiry. We appreciate your patience as we investigate this matter further.

Your enquiry has been escalated to the Support team, and feedback will be provided as soon as possible.

Please note that we will communicate directly via our official company channels, as listed on our website.

Thank you for your understanding.

Kind Regards,

Vox

Vox Telecom's reply25 Apr 2026, 09:02

Official

Vox Telecom's replyOfficial

30 Apr 2026, 10:15

Good day Masingita M,

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards
Vox

Vox Telecom's reply30 Apr 2026, 10:15

Official