Vox robbing their customers

Good day. I have never in my life been so poorly treated by a internet provider in my life. I have had fibre to the home with Vox for 2 years and have always recieved poor service. During Corona my house was broken in to and my router was ******. It took Vox 2 weeks to finally come out and to bring me a new router that they charged me R3500.... I lost my job during Corona but have made efforts in making payments toward my account. Vox simply refuses to activate my service after I deposited R2300 a week ago. They only call you when they need your money but when you need their help it is brushed off. One would think that under the corona lockdown they would at least make a effort to assist their customers where they can but no nothing. They just want money. Please do not use this ISP. You will always have issues. I even went as far to send the national director a email but all my attempts have failed...