Vox refuses to accept arrangements less than your balance!

We have recently found ourselves under financial strain. Before falling behind with Vox we tried to make arrangements, contacted them and the agents said a team leader will contact us. The problem with communication at this place is that they don’t respond. You tell them your affordability for the current month and that you will pay up the balance in the next 2-3 months they will still tell you how much they want you to pay. I’ve received an email from Alyssa last week after months of trying to make an arrangement, she sent me an email telling me how much to pay. I responded once again with my affordability and for a week now, no response. One thing I noticed is that I only get one response per email. I’ll reach out, get a response and when I reply, nothing.. then I’d have to reach out, start the conversation over again and again and again. All that happens here is our balance accumulating with no one willing to make an arrangement and mind you, the higher my balance goes, the higher their arrangement because they won’t accept my arrangement at all. Payments are made on time but run in to financial problems and reach out for assistance with this company? They will not give you the time of day! It’s been roughly 2-3 months since trying to get a response! Even via WhatsApp you chat to agents, they say if you do not arrange for the full balance then the manager needs to approve which they don’t do. My balance is going up, we are receiving threatening messages via WhatsApp and email but when you reach out even before being in arrears? NOTHING..