SD
Shakira D

1 reviews | Active since Jul 2019

06 Apr 2024, 07:13

Vox refuses contract cancellation, even when notice was served in time.

So after I was unhappy with the service from Vox, after in one of my properties, I was without internet for almost 3 months, and yet I was expected to pay for all the times that I did not have internet, except for the last month where I was billed less. After the treatment from Vox, specifically Nazeer, who sent me a copy of the conditionsI had accepted when I app**** for their service? I was very unhappy, and wanted nothing to do with Vox, I then decided to cancel them on 2 of my properties, one in Pioneer Park, and another one in Arbor Park, while I await to reach twelve months for my other two properties in order to also cancel them without penalty. Immediately after sending them my notice of cancellation for the two properties, as a replacement I decided to apply for wireless Wi-Fi from DSTV for both properties, only to find out that Vox is refusing to terminate the contract with my property in Pioneer Park. They continued to bill me, even sent a reminder yesterday, to say I must pay for the services that I had requested them to cancel, now I must settle two bills from different companies, for the same thing, in the same property ☹️. I am deeply deeply hurt by what Vox is doing to me, and if they can do this to one customer, they can most definitely do it to others as well. I therefore warn anyone wishing to sign up for Wi-Fi with Vox, that it is not worth it. Do it at own risk.

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Replies (2)
Vox Telecom
Vox Telecom's reply06 Apr 2024, 07:45
Official
Good day, Shakira D
 
Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the cancellation team to investigate and assist. 

 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply17 Apr 2024, 11:17
Official
Good day, Shakira D
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

An updated Statement has been sent to you via email for record keeping purposes. 

Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox