Vox, refund my May payment so I can make an alternative plan, please

I started reporting an issue with internet on my property, on the 22nd of April, up until now, I still do not have internet.

Few days back, my accounts were suspended due to non payment, but even after payment was made, there still has been no internet, with the LOS light showing a red light.

Everytime I report the problem, I keep receiving ticket number, which they oater close, saying the issue has been resolved, even Vuma closes their tickets saying they have resolved the problem, when I remain without internet, yet payment has been made.

I must say, the 22nd of April is the first day that I noticed I did not have internet, I’m not sure how far back there wasn’t internet, which means, I am now without internet for 3+ weeks, yet full payment was made.

Vox is not prepared to assist, the least they can do is refund my payment which I have recently paid, and once the problem has been fixed, I can start paying again.

I feel like crying when talking about Vix, because even if you call, you have to stay on the line for more that 20 minutes before someone can take your call.

I’m very sad with all this as it is negatively affecting my business.