Vox, Rain blamegame
The last 2 months ive been getting slow speeds on my rain network of 3 to 5 mbps in the evenings. When i got the product last year October/November is was getting speeds of 20 - 30 mbps. The product is useless in the afternoons when we actually want to use it. We cant stream, use facebook, check mails, The only thing we can use it on in night times is whatsapp, so im paying you guys R750 a month to whatsapp every night. Rain mobile is refusing to help me and says its VOX problem, and VOX says its Rain's problem. This morning i called VOX and have been notified for the first time that im being throttled (16/07/2018). IM NOT EVEN ON A UNCAPPED PACKAGE. IM ON THE 110GB per month package. I will go ahead with a complaint at the consumer commission as advised by ICASA. This is not what we signed up for last year.
Good day Dewald.
Thank you for bringing this to our attention.
The Customer Service Department will be in contact with you soon to obtain more details on your complaint.
Kind Regards,
Vox Telecom
Good day Dewald.
Thank you for bringing this to our attention.
The Customer Service Department will be in contact with you soon to obtain more details on your complaint.
Kind Regards,
Vox Telecom
Good day Dewald
Kindly note that the Customer Service Department has been in contact with you regarding your complaint.
As per the telephone conversation between yourself and the Service Delivery Manager on 11/Jul/2018;
The Upstream Service Provider has implemented a Traffic Management Rule to ensure the most consistent and best experience possible for its LTE-A users. This rule prioritises real time traffic over non real time traffic during the busy periods.
As requested, a separate email has been sent to you with the additional information requested.
Should you require anything further, please do not hesitate to call our Customer Service Department on ***
Kind Regards,
VoxTelecom
Good day Dewald
Kindly note that the Customer Service Department has been in contact with you regarding your complaint.
As per the telephone conversation between yourself and the Service Delivery Manager on 11/Jul/2018;
The Upstream Service Provider has implemented a Traffic Management Rule to ensure the most consistent and best experience possible for its LTE-A users. This rule prioritises real time traffic over non real time traffic during the busy periods.
As requested, a separate email has been sent to you with the additional information requested.
Should you require anything further, please do not hesitate to call our Customer Service Department on ***
Kind Regards,
VoxTelecom