KM
Keorapetse M
1 reviews | Active since Feb 2014
10 Apr 2023, 17:08
VOX - ****py service provider
I haven’t had wifi connectivity since the 9th of March. My account is paid and yet I cannot use the very service I am paying for but instead have spent money on mobile data and airtime to call Vox. I have 5 open tickets, none are closed or resolved. I sent daily DMs on Twitter and get new reference numbers but never a resolution. I call and get told the technical team is busy and will be called back and a week later, no callbacks. It's frustrating to pay for something when you aren't get the service. 2 months of no wifi and yet my debit is going off??? What a horrible company with horrible customer service
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
10 Apr 2023, 17:46Good day Keo****tse
Thank you for entrusting us with your service request.
Kindly note that we have received your service request, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update or resolution of your complaint.
Kind Regards
Vox Customer service
Thank you for entrusting us with your service request.
Kindly note that we have received your service request, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update or resolution of your complaint.
Kind Regards
Vox Customer service
Vox Telecom's reply10 Apr 2023, 17:46
Official
Good day Keo****tse
Thank you for entrusting us with your service request.
Kindly note that we have received your service request, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update or resolution of your complaint.
Kind Regards
Vox Customer service
Thank you for entrusting us with your service request.
Kindly note that we have received your service request, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update or resolution of your complaint.
Kind Regards
Vox Customer service
KM
Keorapetse M's updateReviewer Update
11 Apr 2023, 18:59Hi,
Someone tried to call me yesterday but I had load shedding and as such my phone died as I tried to answer. I tried to call back today and once again, no resolution. Was told to hold for the technical support team and 7 minutes later line went dead. Again, I'm thrilled at the excellent customer service. Utterly pleased at ticket resolution and I look forward to yet another debit order with no service. It brings me great joy to pay for nothing but horrible service ❤️
Someone tried to call me yesterday but I had load shedding and as such my phone died as I tried to answer. I tried to call back today and once again, no resolution. Was told to hold for the technical support team and 7 minutes later line went dead. Again, I'm thrilled at the excellent customer service. Utterly pleased at ticket resolution and I look forward to yet another debit order with no service. It brings me great joy to pay for nothing but horrible service ❤️
KM
Keorapetse M's update11 Apr 2023, 18:59
Reviewer Update
Hi,
Someone tried to call me yesterday but I had load shedding and as such my phone died as I tried to answer. I tried to call back today and once again, no resolution. Was told to hold for the technical support team and 7 minutes later line went dead. Again, I'm thrilled at the excellent customer service. Utterly pleased at ticket resolution and I look forward to yet another debit order with no service. It brings me great joy to pay for nothing but horrible service ❤️
Someone tried to call me yesterday but I had load shedding and as such my phone died as I tried to answer. I tried to call back today and once again, no resolution. Was told to hold for the technical support team and 7 minutes later line went dead. Again, I'm thrilled at the excellent customer service. Utterly pleased at ticket resolution and I look forward to yet another debit order with no service. It brings me great joy to pay for nothing but horrible service ❤️
Vox Telecom's replyOfficial
11 Apr 2023, 21:59Good day Keo****tse
Thank you for your reply
We have escalated your complaint to our technical helpdesk, an agent will be in contact.
Kind Regards
Vox Customer service
Thank you for your reply
We have escalated your complaint to our technical helpdesk, an agent will be in contact.
Kind Regards
Vox Customer service
Vox Telecom's reply11 Apr 2023, 21:59
Official
Good day Keo****tse
Thank you for your reply
We have escalated your complaint to our technical helpdesk, an agent will be in contact.
Kind Regards
Vox Customer service
Thank you for your reply
We have escalated your complaint to our technical helpdesk, an agent will be in contact.
Kind Regards
Vox Customer service
KM
Keorapetse M's updateReviewer Update
22 Apr 2023, 13:34Hi, still waiting…..
KM
Keorapetse M's update22 Apr 2023, 13:34
Reviewer Update
Hi, still waiting…..
Vox Telecom's replyOfficial
28 Apr 2023, 09:45Good day Keo****tse,
Trust you are well, we received confirmation you were quoted and approved for a new Telkom LTE service.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Trust you are well, we received confirmation you were quoted and approved for a new Telkom LTE service.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2023, 09:45
Official
Good day Keo****tse,
Trust you are well, we received confirmation you were quoted and approved for a new Telkom LTE service.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Trust you are well, we received confirmation you were quoted and approved for a new Telkom LTE service.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
KM
Keorapetse M's updateReviewer Update
03 May 2023, 13:00Hi,
A telkom technician came by and upon assessment found that my router is not working and said he would send a report to Vox. I see the order for the router was placed but I need to understand why I am being charged for something that I didn’t, for lack of a better word, break. How am I still being debited full amounts and yet I have struggled for connection since mid March? What service am I paying for and why am I paying for a replacement router that wasn’t damaged but simply stopped working? I am floored by the service of Vox, the worst of its kind and I regret getting into any agreements with you. I have nothing good to say about the service provider and will make sure that this is the word I spread to those looking for providers in my area. No courtesy, no sense of urgency, zero resolution yet charges upon charges for NOTHING.
A telkom technician came by and upon assessment found that my router is not working and said he would send a report to Vox. I see the order for the router was placed but I need to understand why I am being charged for something that I didn’t, for lack of a better word, break. How am I still being debited full amounts and yet I have struggled for connection since mid March? What service am I paying for and why am I paying for a replacement router that wasn’t damaged but simply stopped working? I am floored by the service of Vox, the worst of its kind and I regret getting into any agreements with you. I have nothing good to say about the service provider and will make sure that this is the word I spread to those looking for providers in my area. No courtesy, no sense of urgency, zero resolution yet charges upon charges for NOTHING.
KM
Keorapetse M's update03 May 2023, 13:00
Reviewer Update
Hi,
A telkom technician came by and upon assessment found that my router is not working and said he would send a report to Vox. I see the order for the router was placed but I need to understand why I am being charged for something that I didn’t, for lack of a better word, break. How am I still being debited full amounts and yet I have struggled for connection since mid March? What service am I paying for and why am I paying for a replacement router that wasn’t damaged but simply stopped working? I am floored by the service of Vox, the worst of its kind and I regret getting into any agreements with you. I have nothing good to say about the service provider and will make sure that this is the word I spread to those looking for providers in my area. No courtesy, no sense of urgency, zero resolution yet charges upon charges for NOTHING.
A telkom technician came by and upon assessment found that my router is not working and said he would send a report to Vox. I see the order for the router was placed but I need to understand why I am being charged for something that I didn’t, for lack of a better word, break. How am I still being debited full amounts and yet I have struggled for connection since mid March? What service am I paying for and why am I paying for a replacement router that wasn’t damaged but simply stopped working? I am floored by the service of Vox, the worst of its kind and I regret getting into any agreements with you. I have nothing good to say about the service provider and will make sure that this is the word I spread to those looking for providers in my area. No courtesy, no sense of urgency, zero resolution yet charges upon charges for NOTHING.