CH
Conrad H
1 reviews | Active since Jun 2018
29 May 2023, 12:09
Vox promises you heaven and earth and when you try and call them- NO ANSWER!
Vox promises you heaven and earth and when you try and call them- NO ANSWER!
We were supposed to switch over to Vox this month and now we are left in the dark.
The sales person initially told us that there will be no downtime and the transition will be made overnight (automatically), now were told that there will in fact be a downtime.
We work from home and CANNOT afford to be without internet even for a couple of hours.
Poor service, bad comms and even worse than my current provider.
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
29 May 2023, 13:02Good day, Conrad H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply29 May 2023, 13:02
Official
Good day, Conrad H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jun 2023, 09:44Good day, Conrad H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 09:44
Official
Good day, Conrad H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
