CH
Conrad H

1 reviews | Active since Jun 2018

29 May 2023, 12:09

Vox promises you heaven and earth and when you try and call them- NO ANSWER!

Vox promises you heaven and earth and when you try and call them- NO ANSWER!

We were supposed to switch over to Vox this month and now we are left in the dark.

The sales person initially told us that there will be no downtime and the transition will be made overnight (automatically), now were told that there will in fact be a downtime.

We work from home and CANNOT afford to be without internet even for a couple of hours.

Poor service, bad comms and even worse than my current provider.

0
Replies (2)
Vox Telecom
Vox Telecom's reply29 May 2023, 13:02
Official
Good day, Conrad H
 
Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply06 Jun 2023, 09:44
Official
Good day, Conrad H

Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that line has been activated and the router installation has been completed. 
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
  
Kind Regards,
Vox