MP
Michael P

1 reviews | Active since Jul 2010

02 Dec 2016, 09:33

Vox promises you fibre and then disappears

<p>If you are looking for fibre to the home, look elsewhere, not Vox telecom. I have had an awful experience with them. The initial promise was that the fibre would be available from 1 November 2016. That is now shifting to May 2017. 6 months later, and I only found that out because I called for a status update, Vox did not even bother to let me know that there was a substantial delay on delivery. I am very disappointed in their customer communication, and I doubt they can deliver. I would suggest looking elsewhere for telecoms services.</p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Dec 2016, 09:54
Official

Good day Michael, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply08 Dec 2016, 19:09
Official

Good day Michael,

We have received feedback that the issue has been resolved.

Regards,

Vox Telecom.