Vox promised what they cannot deliver

Had to change to Vox to get an Public Staic IP . We made sure beforehand but when they activated the already installed metrofibre line they could not provide this service. we had to cancel immediate and find another service provider who could assist us. we could not cancel immediate have to keep there service which we cannot use for intended for a month and pay a ridiculous penality! This was a fault on there side but we need to pay!!!