LB
Lizelle B
1 reviews | Active since Mar 2022
25 Mar 2022, 21:48
Vox problems
Please please please help me. I have recently joined Vumatel with Vox, but my router does not connect 5m away from the device. I have constant disconnections and buffering issues on my 50/50 line. I have tested on shop.vumatel.co.za and got more or less the correct speed. When i connect to the router directly, i dont even get 10/10mbps. ***!!!??? I HAVENT RECEIEVED A RESPONESE FROM VOX SINCE LOGGING THE SPEED ISSUE!!!! Please help me! I need my connection,!
Helpful (0)
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Replies (2)
Vox Telecom's replyOfficial
25 Mar 2022, 22:07Good day Lizelle B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply25 Mar 2022, 22:07
Official
Good day Lizelle B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's replyOfficial
31 Mar 2022, 09:20Good day, Lizelle B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply31 Mar 2022, 09:20
Official
Good day, Lizelle B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,