Vox Post Sales Service is shocking

We have ordered a Business Fibre Service for our company in Somerset West.

The sales effort from VOX was fantastic. They were efficient and got back to me with concise information and multiple options. Once the contract was signed then the Vox service became shocking.

We ordered our fibre service in early April 2018. The service was estimated to take between 4 and 6 months to have installed. During the waiting period we received a number of email communications basically saying that VOX were waiting for bayleaves from the council.

In the interim other owners in the business park have had their fibre services installed by other Fibre providers. They have managed to get the wayleaves and other authorisations.

We have contacted VOX on at least 10 occasions during the past 4 months and to date have not had the courtesy of receiving a response with any information about the installation. Emails now go unanswered and we hear nothing.

I have tried to call Jacques Du Toit but his number and email address are not accessible on any basis on the web. Trying to call the VOX Head Office is so frustrating.

In that we have waited almost a year now, I would not like to cancel this process, but would really like someone in authority at VOX to get involved and let us have a meaningful estimate of when the service will be installed.