vM
val M
1 reviews | Active since Nov 2016
18 Jan 2023, 15:43
VOX POOREST SERVICE
Since September 2020 requesting a Password change and reported again this week for Password change since the password has been leaked apparently since Monday my WIFI is offline im not owing but without a service.I have been sent from pillar to post,i was told on several occasions that they don't have the facility to change the password.What service provider it is without allowing yo clients for password reset? I'm sick and tired of this, Im now thinking of cancelling their service.Their call centre agents are very *********** giving wrong information
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
18 Jan 2023, 17:14 Good day, Val M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Jan 2023, 17:14
Official
Good day, Val M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
vM
val M's updateReviewer Update
19 Jan 2023, 14:17Good day.. Wifi still not working offline day 4.no technician sent to. M still waiting.. I mentioned several times m offline and my account is up to date. I'm feel like canceling yo service and I made double payment this month in error. M still offline even now. What must I do now? Ive never seen such service in my life ever. 💔 💔 💔 💔 💔 💔
vM
val M's update19 Jan 2023, 14:17
Reviewer Update
Good day.. Wifi still not working offline day 4.no technician sent to. M still waiting.. I mentioned several times m offline and my account is up to date. I'm feel like canceling yo service and I made double payment this month in error. M still offline even now. What must I do now? Ive never seen such service in my life ever. 💔 💔 💔 💔 💔 💔
vM
val M's updateReviewer Update
19 Jan 2023, 14:19Still offline no connection. What must do now
vM
val M's update19 Jan 2023, 14:19
Reviewer Update
Still offline no connection. What must do now
Vox Telecom's replyOfficial
20 Jan 2023, 11:12Good day, Val M
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider , Frogfoot Ref 513408 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider , Frogfoot Ref 513408 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply20 Jan 2023, 11:12
Official
Good day, Val M
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider , Frogfoot Ref 513408 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider , Frogfoot Ref 513408 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
23 Jan 2023, 11:49 Good day, Val M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Jan 2023, 11:49
Official
Good day, Val M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox