VOX - POOR STREAMING, SHOCKING TECHNICAL SUPPORT - VOX REF NUMBER ***

Currently paying for a 50 Mbps uncapped line with Vox Telecom and for the past 4 weeks it has been extremely frustrating streaming on Netflix between 6.00-10.00pm. It constantly buffers. I have tried calling several technicians in the evening with not much success after them resetting the line on their side and myself doing the same. I do believe that the line has been throttled in the evening as the is constant buffering when streaming and quality of the image on Netflix is poor. I subsequently reported the problem on |Friday the 20th of December and the Technician confirmed that I would have a technician call in the evening to try and resolve the problem. I am still waiting for the Technician to call. Besides the frustration of poor streaming quality, Vox technical assistance has been non existant and appears that all technicians are denying the fact that the line has been chocked!