EM
Edwin M
1 reviews | Active since May 2022
14 May 2022, 15:41
Vox Poor services
How is it that I have reported my next work 3 times. Evotel has assisted me in seconds and nothing from vox. I have not been happy from day 1. Probably the worst service I have received from any ISP yet. And asking help only a you get is we will need to escalate it.
Helpful (0)
Replies (3)0
Replies (3)EM
Edwin M's updateReviewer Update
14 May 2022, 15:43*next work = network
EM
Edwin M's update14 May 2022, 15:43
Reviewer Update
*next work = network
Vox Telecom's replyOfficial
14 May 2022, 16:15Good day Edwin M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply14 May 2022, 16:15
Official
Good day Edwin M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's replyOfficial
17 May 2022, 11:36Good day, Edwin M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
We can confirm the Outage affecting international connectivity has been resolved.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
We can confirm the Outage affecting international connectivity has been resolved.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply17 May 2022, 11:36
Official
Good day, Edwin M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
We can confirm the Outage affecting international connectivity has been resolved.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
We can confirm the Outage affecting international connectivity has been resolved.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,