PJ
Pieter J
1 reviews | Active since Dec 2013
26 Oct 2022, 11:22
VOX **** poor service
If app**** for vox fibre on the 10th Oct. We to date are still waiting for the router to be delivered. We have send numerous emails and whatsapp messages but to no avail. They are quick to send emails that you will be liable if you cancel but what can i cancel if i dont have the product. Its like you buy a car but they only deliver the keys. This is unacceptable and a **** poor service delivery. No wonder the rating is 3.7/10.
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Replies (2)
Vox Telecom's replyOfficial
26 Oct 2022, 11:52Good day, Pieter J
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Oct 2022, 11:52
Official
Good day, Pieter J
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Oct 2022, 11:33 Good day, Pieter J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Oct 2022, 11:33
Official
Good day, Pieter J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox