AT
Andy T
1 reviews | Active since Apr 2011
08 Jan 2024, 09:31
VOX Poor Service Delivery
Paid my deposit to VOX in December and have still not had feedback regarding Mesh Network Installation. Called and hung on forever to get a response or even an answer and now holding on again while I get transferred for the second time. Technician came to site to discuss requirements and service was amazing until this order was placed.
Bounced from Accounts to Sales and now awaiting the technician to answer. Unfortunately their WhatsApp does not have a feature to request a call and you go into a loop never resolving the problem.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Jan 2024, 09:55Good day ,Andy
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Jan 2024, 09:55
Official
Good day ,Andy
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Jan 2024, 09:54Good day ,Andy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Mesh installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Mesh installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2024, 09:54
Official
Good day ,Andy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Mesh installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Mesh installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
AT
Andy T's updateReviewer Update
11 Jan 2024, 10:15Thank you very much for sorting out and sending Desmond to install.
I would suggest a please call me facility on your WhatsApp communicator as I was going around in circles getting nowhere and just frustrated and not being able to contact anyone.
Thanks again for resolving.
I would suggest a please call me facility on your WhatsApp communicator as I was going around in circles getting nowhere and just frustrated and not being able to contact anyone.
Thanks again for resolving.
AT
Andy T's update11 Jan 2024, 10:15
Reviewer Update
Thank you very much for sorting out and sending Desmond to install.
I would suggest a please call me facility on your WhatsApp communicator as I was going around in circles getting nowhere and just frustrated and not being able to contact anyone.
Thanks again for resolving.
I would suggest a please call me facility on your WhatsApp communicator as I was going around in circles getting nowhere and just frustrated and not being able to contact anyone.
Thanks again for resolving.