Vox Poor Service

I joined Vox fibre about 3 months ago and have become very disappointed with their service level. In the last 3 weeks my internet is constantly going down and I have tried phoning technical at least 5 times already but my call just goes onto queue and no operator ever answers. I stayed on hold today for 45 minutes but still no operator answers. Over this same same period I have also emailed technical regarding the same issue but up until now no one has bothered to get in contact with me. Had I known Vox’s level of service was so atrocious I would’ve never joined their network.