VOX poor service

Item: Vox Telecom
Rating: 1
Author: Louise C

A ticket was logged on 2 November 2024 reporting problems with our telephones which run through our VOX/Frogfoot system. We are unable to make or receive calls on our phones. Communication has happened daily on our side and the problem is not yet resolved. Unacceptable poor service.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

11 Nov 2024, 12:01

Good day, LouiseC

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply11 Nov 2024, 12:01

Official

Vox Telecom's replyOfficial

12 Nov 2024, 13:28

Good day, Louise

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply12 Nov 2024, 13:28

Official