AH
Avish H
1 reviews | Active since Sept 2020
28 Feb 2025, 10:38
VOX - Poor Service Account Number: ***
I requested my line to ne downgraded in Jan 2025. The downgrade was successful but Vox continued to debit me the old amount. Then they added another service to my account (50Mbps ftth) which i did not order, this increased my billing. After a month of emails back n forth, they acknowledged and processed the credit. Now they have suspended my line and I have no service. Called their support desk, no idea whats going on...
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Feb 2025, 10:51Good day Avish
The necessary amendments was done on you account , the line is not suspended.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
An SMS notification was sent to you.
Allocated: SMS message sent to Avish Harripershad
Content: Your Fibre Line Query has been logged with Vuma. We will be following up with Vuma for updates to ensure a speedy resolution of your query. Note that Vuma does have a up to 3 days - time to resolve rule.
Your ticket ref is VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
The necessary amendments was done on you account , the line is not suspended.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
An SMS notification was sent to you.
Allocated: SMS message sent to Avish Harripershad
Content: Your Fibre Line Query has been logged with Vuma. We will be following up with Vuma for updates to ensure a speedy resolution of your query. Note that Vuma does have a up to 3 days - time to resolve rule.
Your ticket ref is VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Feb 2025, 10:51
Official
Good day Avish
The necessary amendments was done on you account , the line is not suspended.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
An SMS notification was sent to you.
Allocated: SMS message sent to Avish Harripershad
Content: Your Fibre Line Query has been logged with Vuma. We will be following up with Vuma for updates to ensure a speedy resolution of your query. Note that Vuma does have a up to 3 days - time to resolve rule.
Your ticket ref is VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
The necessary amendments was done on you account , the line is not suspended.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
An SMS notification was sent to you.
Allocated: SMS message sent to Avish Harripershad
Content: Your Fibre Line Query has been logged with Vuma. We will be following up with Vuma for updates to ensure a speedy resolution of your query. Note that Vuma does have a up to 3 days - time to resolve rule.
Your ticket ref is VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Mar 2025, 10:43 Good day Avish
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2025, 10:43
Official
Good day Avish
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the router was reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox