pp
piet.botha piet.botha
1 reviews | Active since Mar 2017
03 Feb 2024, 19:41
VOX POOR SERVICE.
I signd contract with Vox fir fibre to home in Port Shepstone for 20mps down and 02 mps up. I received a sms from Vox promising an upgrade to my contract for same amount to 50 down and 50 mps up. Since a week ago Vox cut my download to less than 10mps while the upload went up to over 45 mps. I had been trying to rectify the problem every dy by staying on the line for more tha 30 minutes. Today (Saturday) they phoned me and transfered me to different operators. In all more than 35 minutes, when music played for solid 15 minutes the line went dead My Problem still not addressed. Very very poor service from Vox. Will never recommend any body to sign contract with them.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
03 Feb 2024, 20:16Good day Piet B,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply03 Feb 2024, 20:16
Official
Good day Piet B,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
pp
piet.botha piet.botha's updateReviewer Update
05 Feb 2024, 20:02After my complaint on 03 February, Vox phoned me Saturday night to acknowledge my complaint. O Saturday 04 at 9h30 an operator phoned me. He transferred me to another person who kept me listening for 35 minutes to stupid music, The call ended by itself without any answer. This morning I received an email telling me that the complaint had been resolved, but If I had more problems I must phone them. Needless to say, nobody helped me, even after I sent them an email with screen dumps from the speed tests. My download speed is not even reaching 10 Mps and the last 20 mps I saw, which I am paying for, was on 04 January 2024.
image.png 35.51 KBI do not know what to do next.
image.png 35.51 KBI do not know what to do next.
pp
piet.botha piet.botha's update05 Feb 2024, 20:02
Reviewer Update
After my complaint on 03 February, Vox phoned me Saturday night to acknowledge my complaint. O Saturday 04 at 9h30 an operator phoned me. He transferred me to another person who kept me listening for 35 minutes to stupid music, The call ended by itself without any answer. This morning I received an email telling me that the complaint had been resolved, but If I had more problems I must phone them. Needless to say, nobody helped me, even after I sent them an email with screen dumps from the speed tests. My download speed is not even reaching 10 Mps and the last 20 mps I saw, which I am paying for, was on 04 January 2024.
image.png 35.51 KBI do not know what to do next.
image.png 35.51 KBI do not know what to do next.
Vox Telecom's replyOfficial
08 Feb 2024, 11:04Good day, Piet
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Please provide an alternative number for the team to make contact.
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Please provide an alternative number for the team to make contact.
Regards
Vox
Vox Telecom's reply08 Feb 2024, 11:04
Official
Good day, Piet
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Please provide an alternative number for the team to make contact.
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist .
Please provide an alternative number for the team to make contact.
Regards
Vox
Vox Telecom's replyOfficial
13 Feb 2024, 11:11Good day , Piet
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2024, 11:11
Official
Good day , Piet
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox