TS
Thinus S
1 reviews | Active since Apr 2024
10 Apr 2024, 18:10
Vox Poor Service
I have an active fibre line installed in my house. Signed up with Vox online. Router arrived at my house 2 days ago.
Followed the self install instructions but according to the lady on vox helpline I cannot self install on an Apple device. She promised a technician will be sent to my home today. I phoned back at 15:00 today to ask when I can expect the techinician. Was promised by person on the line that a technician will phone me shortly and visit my house today still. Have not heard anything. Tried phoning the call centre twice with no answer (after 20min the call just disconnects).
Vox did however send me an account for a service I have not yet received.
Useless
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Apr 2024, 18:31Good day Thinus,
Thank you for your review.
We have escalated the details of your review to the installs department and they will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the installs department and they will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply10 Apr 2024, 18:31
Official
Good day Thinus,
Thank you for your review.
We have escalated the details of your review to the installs department and they will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the installs department and they will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2024, 09:11Good day Thinus,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support that the router has been installed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support that the router has been installed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2024, 09:11
Official
Good day Thinus,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support that the router has been installed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support that the router has been installed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox