Vox poor service

Item: Vox Telecom
Rating: 1
Author: Peter S

Canceled Vox fibre service to move to another ISP. But Vox have not sent a cancel instruction to Vumatel and so the new ISP is not able to install on the date of Vox termination. Avoid Vox at all costs!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

26 Jul 2023, 18:02

Good day, Peter S

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's reply26 Jul 2023, 18:02

Official

Good day, Peter S

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's replyOfficial

28 Jul 2023, 12:50

Good day, Peter S

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that the cancellation has been retracted .

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply28 Jul 2023, 12:50

Official