Vox poor service

My internet has been down since Friday 13/01/23.

An email was sent out stating that maintenance will be done on that day but it shouldnt affect the internet. Well it's still down. I have been phoning and sending out emails but no one phoned me back. This is unacceptable because I am still liable to pay the account on the 1st. I even sent an email to the accounts department asking what will happen now with my account seeing I dont have access to the internet. Like always they send you a Ticket number which means nothing because no one phones you back. I am very unhappy with their service. Why should I pay a full month installment when I dont get the full service. I am going to change my service provider....