dK
derek K
1 reviews | Active since Dec 2012
10 Sept 2022, 16:21
VOX POOR CUSTOMER SERVICE!
They provide wifi, as expected, but their customer service is VERY POOR!! I have complained a few times about poor wifi and continual buffering, and asked very nicely for them to PLEASE treat it as urgent. NOT ONCE have they EVER honoured that!!! I sent them an urgent request this morning, and 8 hours later, I still have not heard from them! I think it is time to look for a wifi company that offers better customer service! With Vox, the customer is NOT a priority!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
10 Sept 2022, 16:45Good day, Derek.
Thank you for your review.
We have received your query via email at 11:47, thank you. An engineer has been appointed to contact you and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We have received your query via email at 11:47, thank you. An engineer has been appointed to contact you and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Sept 2022, 16:45
Official
Good day, Derek.
Thank you for your review.
We have received your query via email at 11:47, thank you. An engineer has been appointed to contact you and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We have received your query via email at 11:47, thank you. An engineer has been appointed to contact you and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
dK
derek K's updateReviewer Update
10 Sept 2022, 17:13Customers would appreciate a quicker response to their problems
dK
derek K's update10 Sept 2022, 17:13
Reviewer Update
Customers would appreciate a quicker response to their problems
Vox Telecom's replyOfficial
10 Sept 2022, 17:48Thank you for your feedback, Derek.
Vox Telecom's reply10 Sept 2022, 17:48
Official
Thank you for your feedback, Derek.
dK
derek K's updateReviewer Update
10 Sept 2022, 18:20Hopefully you improve your response time?
dK
derek K's update10 Sept 2022, 18:20
Reviewer Update
Hopefully you improve your response time?
Vox Telecom's replyOfficial
12 Sept 2022, 10:00Good day , Derek K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
The Wi-Fi settings have been optimized and a port recreate has been done.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
The Wi-Fi settings have been optimized and a port recreate has been done.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Sept 2022, 10:00
Official
Good day , Derek K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
The Wi-Fi settings have been optimized and a port recreate has been done.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
The Wi-Fi settings have been optimized and a port recreate has been done.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox