Vox poor customer service

VOX Telecom can scoop an award when it comes to the "poor customer service" category. My ordeal is this. They cut off the internet connectivity while my account is up to date. I write an email requesting an explanation on the reasons for the suspension. No answer, instead you get a correspondence/call saying you need accept a quotation for a new installation.

I call and when I do eventually speak to someone they tell me that the account has been cancelled and closed and they can't tell why.

Because I am not getting any feedback about the reasons for the initial suspension, I accept the new quote to start afresh. Guess what, even that process is going at the snails pace. Along the line, I get a correspondence that says they can't proceed with the new order because the cancellation of the old contract is not fully completed. A cancellation I did not even initiate.

Seeing that I am now dealing with a new order, I request a refund of my last premium. I am told to submit a proof of account and proof of payment. A follow up on the refund is not even yielding results. Instead you get a message that says the ticket on the reference number has been updated.

I have never seen such a level of poor customer service.