Vox poor customer service

I have been without internet since 2am 03 june 2021, called vox Telecom multiple times and couldn't get proper assist or explanation as to why i don't have fiber internet access where as my account up to date. The frustrating part is i use internet to connect from home and to me is seems like they not taking this serious as they keep saying they will follow up with my query and provide feedback but i haven't received any call, e-mail or sms from Vox. Tried calling them as i'm typing this and their Technical support team seem to be sleeping as they are not answering their phones!!!