LH
Londeka H
1 reviews | Active since Oct 2021
16 Jan 2024, 19:13
Vox Poor Customer Service
I ordered Fibre installation on the 28th December 2024 . Installation was done on the 10th January . I have yet to receive the router today on the 16th January. I have called in sent emails and spoke to Agents on the Chat. No one has assisted. I have my own router i am willing to use all i need technical help to connect it to their line and all im getting are crickets or Agents who say they cant help. Online Vox claims clients can use their own routers why they refuse to assist me i dont know. At this point i am ready to cancel and get another provider to assit. We cannot start our business relationship like this
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Vox Telecom's replyOfficial
16 Jan 2024, 19:48 Good day Londeka H Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical support and onsite team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply16 Jan 2024, 19:48
Official
Good day Londeka H Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical support and onsite team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox