Vox - poor customer service

I am moving house at the end of October 2020 and with all the different aspects to take into account in a house move only managed to cancel my subscription with Vox today, the 6th of October 2020. The intention was to reapply once moved in to the new house. The agent informed me that I would only be able to cancel at the end of November 2020 and therefore pay a full month (R1099) where the service will not be used by myself. He further stated that even if I called on the 2nd of October I would still have to pay until the end of November which I think is a bit unreasonable and really poor customer service. Because of this, I definitely will not consider this provider going forward. Really bad experience!!