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Omar H

1 reviews | Active since Mar 2024

21 Mar 2024, 15:48

Vox Polokwane is pathetic at best

I have been experiencing a loss in internet connection atleast 8 times per an hour. I have tried getting help from the vox whatsapp chat and even calling but it seems like the staff are not able to even do simple tasks. I pay for a service from vox which I do not fully benefit.

0
Replies (4)
Vox Telecom
Vox Telecom's reply21 Mar 2024, 17:32
Official
Good day OmarThank you for your post.Kindly note that the details of your complaint has been sent to technical  team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
OH
Omar H's update21 Mar 2024, 18:02
Reviewer Update
I guarantee that your technical support department will not even contact me. FIX THE INTERNET SERVICE I PAY FOR IMMEDIATELY AND STOP WASTING MY TIME
OH
Omar H's update21 Mar 2024, 19:22
Reviewer Update
Thank you to Tyron from the technical team for assisting with my internet issues. Due to his kind helpfulness I will change my review to 5 stars
Vox Telecom
Vox Telecom's reply27 Mar 2024, 22:12
Official
Good day, Omar. 

Thank you for your patience while the matter was being investigated. 

We have received confirmation that the connectivity issues were escalated to Frogfoot to assist. The link stabilized on 24/Mar/2024.
The Support team also monitored the link until 27/Mar/2024 and confirmed resolution. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox