VOX - PATHETIC SERVICE - WRONGFULLY CANCELED OUR CONTRACT

Vox I am utterly disgusted by your service provided. IN October we requested that our fibre should be canceled on the last day of December 2022 as we are moving houses. As of this morning 1 December 2022 we have no internet. We have called numerous times and spoke to numerous agents. All telling us that it will be reinstated. The last agent said that it cannot be reinstated but a new contract needs to be signed. What bull**** is this???? We paid for our services and firmly noted that it should be cancelled on the last day of the month as you guys needed to install at our new residence. This needs to get sorted out immediately