Vox - PATHETIC SERVICE- DO NOT USE

PLEASE PEOPLE DO NOT USE VOX.

I am discussed by the lack of service from this internet communications provider. They are so quick to sign you up, charge you for a service they haven't even ensured that you are getting. When quering the account nobody gets back to you, empty promises and quick to cut your fibre and send you letters of demand for a service you didn't receive.

At the end of November 2021 I was quickly signed up by Vox even when I told them they need to send somebody out 1st to see if our infrastructure is working, but I was assured that in order to send somebody out they need to log me onto the system and wouldn't charge until we have fibre up and running. Nobody came out to check and after numerous calls every time explaining our situation and being assured I wouldn't get charged, references numbers nobody getting back to one, we finally got internet access only on the 16 Dec late that afternoon but only to find out that only one room in the house picked up signal. Kindly note that we received an account for November and December for internet we didn't receive and nobody ever came out to our place to install the router. We had to install it ourselves after it was dropped off by a delivery service. It took another month of constantly calling, reference numbers, lost job cards, cancelled job cards, incorrect updates on job cards, empty promises and waiting 2 full days for a technician to arrive which was a no show.

When we received our 1st account from Vox I queried the account and explained the situation. This query is on going with no feedback, but in the meantime I have had my fibre disconnected twice as well as 2 letters of demand for a service I never received.

People do not use this provider. Nobody takes responsibility for the problems. Nobody returns your calls and you never get to speak to management. The fibre it self doesn't seem to be worth the price.

I have a whole lot of reference numbers, but no solutions. If I could I would go to another service provider immediately. Technically I shouldn't be charged a penalty fee if I should as I didn't even have somebody out at my place to install.

Voxif you would like to follow up on this my account is linked to my cell number I have provided