AS
Adrian S
1 reviews | Active since May 2012
04 Jul 2025, 00:24
Vox pathetic service
I have been a client of vox for 8 or 9 years, never missed a payment. Payment has been conducted every month via debit order. This month July 2025 there was some issues with a FNB the debit was unsuccessful. As soon as I received an email I followed the link and did an EFT. I then called to find out if everything was sorted. I was informed the consultant that payment received and all in order. A few hours later I find an email stating that I owe Vox R35.31 for an admin fee. Now let's be serious what is this fee for? I will be looking for a new service provider because clearly Vox don't value my loyalty.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Jul 2025, 07:37Good day, Adrian S
Thank you for your review.
Kindly note that the details of your query have been sent to the debtors team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query have been sent to the debtors team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2025, 07:37
Official
Good day, Adrian S
Thank you for your review.
Kindly note that the details of your query have been sent to the debtors team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query have been sent to the debtors team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Jul 2025, 14:50Good day, Adrian S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.
Regards
Vox
Vox Telecom's reply08 Jul 2025, 14:50
Official
Good day, Adrian S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.
Regards
Vox
AS
Adrian S's updateReviewer Update
16 Jul 2025, 11:46Vox customer service is pathetic. On the 8 of July 2025 I called the accounts department and spoke the the agent and we agreed that the outstanding amount of R35.31 for the admin fee will be added to my next month's debit order. It's a small amount so it was not a problem with no additional charges, I received an sms today being the 16 of July 2025 demanding the outstanding amount of R35.31 and what concerns me is that Vox will add another admin fee. Anything to milk their clients. Be very careful when dealing with Vox
AS
Adrian S's update16 Jul 2025, 11:46
Reviewer Update
Vox customer service is pathetic. On the 8 of July 2025 I called the accounts department and spoke the the agent and we agreed that the outstanding amount of R35.31 for the admin fee will be added to my next month's debit order. It's a small amount so it was not a problem with no additional charges, I received an sms today being the 16 of July 2025 demanding the outstanding amount of R35.31 and what concerns me is that Vox will add another admin fee. Anything to milk their clients. Be very careful when dealing with Vox