WM
Will M
1 reviews | Active since Jun 2014
06 Dec 2022, 11:15
Vox Pathetic service
My internet went off on 30th November 2022, I logged a call with Vox and they gave me the following call reference VOX***8. Up to this day its yet to be resolved. They closed the call twice without attending it. I made a follow up on emails and calls. When you call it takes you to an automated voice that keeps on hold forever or their helpdesk staff that drops calls purposely. Until now they have not resolved my issue but the keep debiting my account for a service they are not providing.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 Dec 2022, 12:57Good day , Will M
Thank you for the review.
Please take note VOX***8 was closed off as a duplicate of VOX***1
Feedback was given on email notification of VOX***1 that the link was restored.
However there is a current outage in the Randburg area:
Outage Notice: FTTH Randburg - Craighall Park
Customers may experience problems with no connectivity.
Vumatel engineers are attending
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Please take note VOX***8 was closed off as a duplicate of VOX***1
Feedback was given on email notification of VOX***1 that the link was restored.
However there is a current outage in the Randburg area:
Outage Notice: FTTH Randburg - Craighall Park
Customers may experience problems with no connectivity.
Vumatel engineers are attending
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply06 Dec 2022, 12:57
Official
Good day , Will M
Thank you for the review.
Please take note VOX***8 was closed off as a duplicate of VOX***1
Feedback was given on email notification of VOX***1 that the link was restored.
However there is a current outage in the Randburg area:
Outage Notice: FTTH Randburg - Craighall Park
Customers may experience problems with no connectivity.
Vumatel engineers are attending
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Please take note VOX***8 was closed off as a duplicate of VOX***1
Feedback was given on email notification of VOX***1 that the link was restored.
However there is a current outage in the Randburg area:
Outage Notice: FTTH Randburg - Craighall Park
Customers may experience problems with no connectivity.
Vumatel engineers are attending
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
WM
Will M's updateReviewer Update
06 Dec 2022, 18:52After i posted this review, someone from Vox called me for troubleshooting, i gave them my son's number he was at home. They called the phone rand a few seconds as he was about to answer they dropped and sent this message.
Dear Valued Customer
We have tried calling you regarding VOX***6
Please contact us on *** or at ***
Regards, Vox
We tried calling back the number it has a fax tone no one picks it up. Vox is a ****.
Dear Valued Customer
We have tried calling you regarding VOX***6
Please contact us on *** or at ***
Regards, Vox
We tried calling back the number it has a fax tone no one picks it up. Vox is a ****.
WM
Will M's update06 Dec 2022, 18:52
Reviewer Update
After i posted this review, someone from Vox called me for troubleshooting, i gave them my son's number he was at home. They called the phone rand a few seconds as he was about to answer they dropped and sent this message.
Dear Valued Customer
We have tried calling you regarding VOX***6
Please contact us on *** or at ***
Regards, Vox
We tried calling back the number it has a fax tone no one picks it up. Vox is a ****.
Dear Valued Customer
We have tried calling you regarding VOX***6
Please contact us on *** or at ***
Regards, Vox
We tried calling back the number it has a fax tone no one picks it up. Vox is a ****.
Vox Telecom's replyOfficial
12 Dec 2022, 11:30Good day, Will M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2022, 11:30
Official
Good day, Will M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox