VOX Pathetic Service.

Item: Vox Telecom
Rating: 1
Author: Siphiwe M

<div>Good Day I have been without internet in my home from Thursday 18 April to date, logged tickets VOX***6 with Vox which is my fibre internet provider via Vuma but guess what, no response, no call, and no assistance to date. I doubt if ever someone actually does read their tickets because this is absolutely pathetic service from these guys, now my kids can't even watch TV for 6 days in a row now because of this disgusting service. I will leave my numbers here in case they wanna redeem their trust in me. </div>

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

23 Apr 2024, 15:06

Good day, Siphiwe M

Thank you for your review.
Please note that this is not a Vox Account – Kindly contact On Air Fiber directly for assistance.

Regards
Vox

Vox Telecom's reply23 Apr 2024, 15:06

Official

Good day, Siphiwe M

Thank you for your review.
Please note that this is not a Vox Account – Kindly contact On Air Fiber directly for assistance.

Regards
Vox

Siphiwe M's updateReviewer Update

23 Apr 2024, 15:23

Why am I given this runaround, VUMA confirmed you guys are my ISP, now you referring me to someone else, this is so annoying.

Siphiwe M's update23 Apr 2024, 15:23

Reviewer Update

Why am I given this runaround, VUMA confirmed you guys are my ISP, now you referring me to someone else, this is so annoying.

Vox Telecom's replyOfficial

24 Apr 2024, 15:54

Good day, Siphiwe

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the On Air Fiber team has made contact and assisted.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply24 Apr 2024, 15:54

Official