Vox pathetic service

This company is absolutely pathetic and I would not refer them to my worst enemy. I have been dealing with them for a month now to try and set up a home fibre for my mother who is 82 and needs it desperately due to the covid lockdown.

I have met all their requirements and actually already paid for the first months service. I have phoned them on many occasions; you wait for 20 minutes, they tell you its a 2 minute waiting period; you leave a please call back message - nobody ever calls back.

My mother, who I cannot visit due to the travel restriction has been left totally in limbo due to this pathetic service and its disconcerting that a company would leave the aged in this situation.

The fibre is in her room, the modem is in and still no router.

My name is Cliff Lomberg and I would appeal to anyone who has similar problems to contact me on *** as I am going to start a following to ensure that this company gets the recognition they deserve.