VOX Pathetic Salesman and accounts manager

Pathetic service and false promises.

I app**** for a 30mbps Fibre line through Vox, and when chatting to the consultant he assured me twice that I will be getting a wifi6 compatible router. Thos all happened via whatsapp.

To my surprise, I receive a Mikrotik wifi5 router. When I questioned him, he then tells me that I have to be on a 100mbps line😡 I asked to speak to a senior, to which I did, a guy named Revo and he said he'd make a plan to get the wifi6 router shipped to me, only for him to backtrack and say I won't be getting the router. He then informed me I'd have to pay the cancellation fee because I had asked for the contract to be cancelled, and I don't believe I should be paying a cancellation fee as I what I was promised was not delivered. I wanted to report him amd the consultant that signed me up, but Revo, on WhatsApp, refused my request for the consultant's name multiple times.

I'm disgusted by the service I got from the salesman and account manager Revo. I will make it my personal mission that Vox does not enter my estate if this is the level of service I'm getting. This issue is over and above another issue that I only experienced from Vox Fibre.

Rather use a different ISP if you're getting anything under 100mbps as they offer better equipment than VOX!